Wangaratta and Benalla
Youth and family support in North East Victoria
Supporting young people and their families in our community to achieve their goals and aspirations
What's going on?
Pick the line closest to your situation.
I've got nowhere to stay tonight
Reconnect
12–18, homeless or at riskReconnect supports young people aged 12–18 who are homeless or at risk, using early intervention and flexible, family-focused support to stabilise housing, strengthen relationships, and improve engagement with education, work, and the community. Young people and or their families may self-refer or be referred from a range of sources.
Transitional Assistance Program (TAP)
16–25, homeless or at riskTAP supports young people aged 16–25 who are homeless or at risk by providing coordinated case management, practical assistance, and help securing safe, affordable housing while building skills for independent living.
Our doors are open 9am – 5pm weekdays, excluding public holidays.
Our office is closed right now.
If you need somewhere to stay tonight
Victoria's crisis and emergency accommodation service answers at any hour on 1800 015 188.
Things at home aren't safe
Adolescent Family Services (AFS)
Young people with complex needsThis program provides tailored, creative support for young people with complex needs or high-risk behaviours, helping them and their families improve wellbeing and strengthen the home environment.
The Hume Riverina Community Legal Service runs its Invisible Hurdles project from our building. It provides legal help for young people experiencing, or at risk of experiencing, family violence in North East Victoria.
Our doors are open 9am – 5pm weekdays, excluding public holidays.
I'm about to lose my rental
Sustainable Tenancies At Risk (STAR)
All ages, private rentalThe STAR Program supports people of all ages at risk of losing private rental housing by providing early intervention, tenancy support, and practical assistance to sustain tenancies and prevent homelessness.
Our doors are open 9am – 5pm weekdays, excluding public holidays.
I've left care and I'm on my own
Better Futures / Home Stretch (BF/HS)
15.9–21, care leavers. Referrals from DFFHBetter Futures/Home Stretch supports young people aged 15.9–21 who have been in care to transition to independence, providing case management to help them achieve their goals, with referrals from DFFH and related services.
Our doors are open 9am – 5pm weekdays, excluding public holidays.
I want my licence but no one can teach me
TAC L2P Learner Drivers
16–21, up to 23 in some casesThe TAC L2P Program supports eligible young learner drivers aged 16–21 (up to 23 in some cases) who do not have access to a supervising driver or an appropriate vehicle, helping them gain the driving experience needed to obtain a probationary licence.
Our doors are open 9am – 5pm weekdays, excluding public holidays.
I can't afford food this week
Fair Feed
Young peopleFair Feed provides meals to young people in socially inclusive ways, while increasing engagement with the wider community, friends and family and the young person's worker.
Our doors are open 9am – 5pm weekdays, excluding public holidays.
I'm a parent and things have broken down at home
Adolescent Family Services (AFS)
Young people with complex needsThis program provides tailored, creative support for young people with complex needs or high-risk behaviours, helping them and their families improve wellbeing and strengthen the home environment.
Reconnect
12–18, homeless or at riskReconnect supports young people aged 12–18 who are homeless or at risk, using early intervention and flexible, family-focused support to stabilise housing, strengthen relationships, and improve engagement with education, work, and the community. Young people and or their families may self-refer or be referred from a range of sources.
Our doors are open 9am – 5pm weekdays, excluding public holidays.
I work with a young person and need to refer them
Referrals come to us by phone, email or fax. Tell us what the young person needs and we will say which program fits and what happens next.
- Phone (03) 5720 2201
- Email info@nesay.com.au
- Fax (03) 5721 8185
Adolescent Family Services – Finding Solutions takes referrals through Child Protection Intake only. Better Futures / Home Stretch and Targeted Care Packages come through DFFH and related services.
Send a referral
The Ovens River at Markwood
Talk to someone
Our doors are open 9am – 5pm weekdays, excluding public holidays. We are at 86-90 Rowan Street, Wangaratta.
Call (03) 5720 2201Where to start
Get help
Young people and families
Housing, family relationships, wellbeing, learning to drive, food, and leaving care.
See what we coverRefer someone
Schools, services and organisations
How referrals reach us, which programs take them, and who to speak to.
How referrals workSupport NESAY
Donors, businesses and volunteers
Donate, join Friends of NESAY, volunteer as a driving mentor, or hire a room.
Ways to support
Programs
Eleven programs, grouped by what the person is dealing with rather than by which department funds them.
Housing
Transitional Assistance Program (TAP)
TAP supports young people aged 16–25 who are homeless or at risk by providing coordinated case management, practical assistance, and help securing safe, affordable housing while building skills for independent living.
16–25, homeless or at riskHousing
Sustainable Tenancies At Risk (STAR)
The STAR Program supports people of all ages at risk of losing private rental housing by providing early intervention, tenancy support, and practical assistance to sustain tenancies and prevent homelessness.
All ages, private rentalFamily and relationships
Adolescent Family Services (AFS)
This program provides tailored, creative support for young people with complex needs or high-risk behaviours, helping them and their families improve wellbeing and strengthen the home environment.
Young people with complex needsFamily and relationships
Adolescent Family Services – Finding Solutions (AFS-FS)
Adolescent Family Services – Finding Solutions supports young people and their families to address issues that may lead to family breakdown and prevent involvement with the Child Protection system, with referrals made through Child Protection Intake only.
Referral via Child Protection Intake onlyHousing
Reconnect
Reconnect supports young people aged 12–18 who are homeless or at risk, using early intervention and flexible, family-focused support to stabilise housing, strengthen relationships, and improve engagement with education, work, and the community. Young people and or their families may self-refer or be referred from a range of sources.
12–18, homeless or at riskMental health and wellbeing
School Counselling
Fee for service arrangement whereby NESAY provides a team member onsite to provide counselling for students at the school.
SchoolsMental health and wellbeing
Learn, Lead, Live (Triple L)
The Learn, Lead, Live ("Triple L") Program is a six-session group program that supports young people to build self-awareness, communication, and positive relationships while strengthening emotional regulation and overall wellbeing in a future-focused way.
Group programLife skills and independence
TAC L2P Learner Drivers
The TAC L2P Program supports eligible young learner drivers aged 16–21 (up to 23 in some cases) who do not have access to a supervising driver or an appropriate vehicle, helping them gain the driving experience needed to obtain a probationary licence.
16–21, up to 23 in some casesLife skills and independence
Fair Feed
Fair Feed provides meals to young people in socially inclusive ways, while increasing engagement with the wider community, friends and family and the young person's worker.
Young peopleOut of home care
Better Futures / Home Stretch (BF/HS)
Better Futures/Home Stretch supports young people aged 15.9–21 who have been in care to transition to independence, providing case management to help them achieve their goals, with referrals from DFFH and related services.
15.9–21, care leavers. Referrals from DFFHOut of home care
Targeted Care Package (TCP)
Targeted Care Packages provide flexible, tailored support to improve outcomes for children and young people in out-of-home care.
Out-of-home care
Who we are
NESAY stands for North East Support & Action for Youth – we are a youth and family community agency, based in North East Victoria. Our mission is to support young people and their families in our community to achieve their goals and aspirations. We work towards this through providing a range of services across North East Victoria that enables young people to achieve safe housing, develop their independent living skills, foster and nurture family relationships and sustain education and employment. To achieve this, we work closely with education, health, legal, family, mental health, local government and family violence prevention agencies.
Our vision
Strengthening generations to create sustainable change in our communities.
The King Valley from Powers Lookout
Our values
- Inclusion
embracing diversity
- Respect
for all people
- Integrity
in all we do
- Innovation
to meet current and future needs
- Accountability
transparency in all we do
Support NESAY
Some NESAY programs are funded by government and some are not. The ones that are not run on donations, business pledges and volunteer hours from this district.
Donations over $2 are tax deductible.
Visiting services
Two other services work out of the NESAY building in Wangaratta.
Albury Wodonga Aboriginal Health Services
AWAHS
Permanently based within the NESAY building.
Hume Riverina Community Legal Service
HRCLS
The Invisible Hurdles Project, a two-year project funded by the Victorian Legal Services Board and Commissioner, providing better legal outcomes for young people experiencing, or at risk of experiencing, family violence in North East Victoria.